Commissioning Engineer

Dettagli

Descrizione

Commissioning Engineer is the reference point of the company and customer for the management of customer assistance.

He/She is accountable (and whenever possible responsible) to determine solutions for functional and non-functional issues occurring after delivery of the equipment (pumps and sub supplies), involving all necessary and relevant internal and external actors as required by each specific case. He/She will be dealing both with warranty and non-warranty issues and responsible for cost tracking for claims received by the customers.

Main Accountabilities:

- Be the reference point for customers for claims
- Coordinate all functions involved in troubleshooting issues, including sub suppliers
- Communication and relationship with customers for claims and warranties

Main Responsibilities:

- Root Cause analysis reports, involving other functions (AM Engineering, OE Engineering and R&D) if required.
- Providing information to Com Ops to order & ship spare parts as required by warranties and to field service manager for site activities

- Tracking claims in relevant systems
- Tracking all warranty costs in relevant systems and according to relevant procedure

Involving Quality Control/Assurance for internal NCR and following corrective actions.

Education and/or Experience:

- Degree in mechanical engineering or equivalent experience in troubleshooting turbomachinery.

Computer Skills:

Microsoft Office package

Core Competencies:

- Very strong background in pump issue troubleshooting and knowledge, including pump system interaction
- Capability to write technical Root Cause Analysis reports, integrating all contributions from other specific departments
- Capability to handle discussions with customers, often under pressure and in stressful situations
- Capability to read technical drawings
- Capability to negotiate in stressful situation